Refund Policy

If you are not satisfied with your non customized merchandise purchase, please contact support@puddlebear.com within 20 business days for an exchanged item or a refund of the purchase price. When an item is returned, we ask that you deliver it in the same quality as when it was first received.

**Please note that Gift Certificate sales are final and cannot be refunded at any time**

**Please note that any refunds or exchanges on customlized items will be dealt with on a case- by-case basis**